IT Operations

Provide user support of application systems

Perform daily tasks as assigned

Identify and resolve system and user issues with minimal support

Escalate issues to SMEs or vendors as applicable.

Provides user and management reporting as assigned

Collaborates with analysts, designers, system owners and software providers in the testing and integration of new software programs and applications.

Assists the core team in performing assessment of customer requests, IT initiatives and EPMO projects

Assists other IT departments in incident management, requests, initiatives and projects related to solutions

Requests reporting metrics from vendors for executive reporting as directed.

Completes task according to department SLA requirements

Provide guidance to users on solution functionality and best practices

Participates in training of new products and services

Participate in the planning, development and executing of system integrations, conversions or improvement activities.

Provides system and process data as assigned for internal audit and examiner reviews

Participates in user requirements discussion as assigned.

Collaborates with other IT departments to ensure IT strategic initiatives are met.

Adheres to all IT policies and procedures

D3 or S1 Computer Engineering / Computer Science / Information Technology.

Maximum 30 years old.

1 years of experience working with core and ancillary systems and/or working in the Information technology industry. Fresh Graduate are welcome.

Experienced in requirements gathering and project implementations

Ability to work independently with minimal supervision

Ability to collaborate with others to achieve results

Intermediate written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.

Ability to respond effectively to the most sensitive inquiries or customer complaints.

Good analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions.

Ability to research and identify application / product issues.

Substantial exposure to data processing, hardware platforms, enterprise software applications, and outsourced systems.

Ability to demonstrate a high level of ethical behavior and follow the Code of Conduct.

Strong organizational and coordination skills.

Ability to remain flexible in order to adapt to changes in the work environment.

Ability to study and apply new information.

Ability to take initiative and prioritize tasks; good time-management, problem prevention, and problem-solving skills.

Ability to maintain confidentiality of sensitive information.

Ability to work with co-workers, customers, and outside agencies professionally and tactfully.

Understanding of the organization’s goals and objectives.

Must adhere to all company’s policies.

Familiar with operating systems such as Windows and Linux.

Familiar with Sql.

Familiar with networking concepts, including TCP/IP, DNS, DHCP, and LAN/WAN configurations.

Experience with remote support tools and techniques.

Experience with help desk ticketing systems for incident management and resolution.