IT Support & Operations Staff
Job Description
Provide first-level technical support for applications, hardware, software, network, and operational issues
Monitor, manage, troubleshoot, and resolve incident tickets based on SLA
Handle installation, configuration, maintenance, and troubleshooting of PCs, laptops, printers, scanners, IP Phones, and network devices
Support web/mobile application troubleshooting and operational monitoring, including EOD processes
Escalate unresolved issues to related teams when necessary
Maintain documentation for incidents, resolutions, and operational activities
Coordinate with internal teams to ensure smooth IT operations
Requirements
Bachelor’s degree in Computer Science, Information Technology, or related field
Minimum 1 year experience in IT Support, Infrastructure Support, or Ticketing Support
Understanding of networking, hardware troubleshooting, MySQL, Unix/Linux, and basic server administration
Familiar with routers, switches, access points, and ticketing systems
Strong analytical, communication, and teamwork skills
Willing to work in shifts and support operational needs
Honest, disciplined, and responsible